FAQs

Sahelo.de is an online marketplace for automotive parts, connecting vehicle owners, repair shops, and car enthusiasts with buyers worldwide. We offer a wide range of new, used, and premium parts, allowing you to quickly find exactly what your vehicle needs.

You can search by your vehicle’s VIN number, which ensures exact compatibility, or use the OEM number to find original manufacturer parts. Additionally, you can browse by part category or filter by manufacturer to quickly locate the component that fits your car.

Yes. Sahelo.de allows individuals, workshops, and dealerships to list parts for sale. You can upload details, set prices, or start a live auction. Our platform helps you reach verified buyers efficiently, making the selling process transparent and reliable.

We take data protection seriously. All personal information is handled in full compliance with the General Data Protection Regulation (GDPR). Your data is only used to process transactions, improve your shopping experience, and communicate important updates. You can access, correct, or request deletion of your personal data at any time.

You can check part compatibility using the VIN number, OEM reference, or vehicle model filters. Detailed descriptions and manufacturer information are provided to help you confirm the correct fit before ordering.

We offer a wide range of categories, including engine components, brakes, suspension, exhaust, interior and exterior accessories, and more. Parts can be new, used, or certified pre-owned, giving you flexibility depending on your needs.

Delivery times depend on your location and the seller. Most orders within Europe are delivered within 3–7 business days. Tracking information is provided with every shipment, allowing you to monitor your order from dispatch to doorstep.

We support secure payments via credit/debit cards, PayPal, and bank transfers where applicable. All transactions are encrypted, ensuring your payment details are safe.

Sahelo.de provides a return policy for items that are incompatible, damaged, or incorrectly listed. Each listing includes specific return terms, and our support team can guide you through the process.

Yes. Creating an account allows you to manage orders, track auctions, save favorite parts, and communicate with buyers or sellers. Account information is protected under GDPR, ensuring your data remains secure.

Most parts are either genuine OEM or certified high-quality aftermarket components. Detailed product information and manufacturer verification help you make informed choices, ensuring reliability and safety.

Our customer service team is available via email, phone, or live chat. We assist with questions about orders, returns, account management, and part compatibility, always ensuring your personal data is handled safely under GDPR regulations.

Yes, you may return items within 7 days, unused and in original packaging. Returns do not apply to installed, damaged, or specially ordered products. Please include your order and product numbers. and full details are in our Return Policy.

Sahelo.de itself does not provide warranties. Warranties are offered only by the individual sellers (partner companies) listed on the platform. The warranty terms form part of the purchase agreement between the buyer and the seller.

All of the following conditions must be fulfilled: Installation must be done professionally Installation must follow the vehicle manufacturer’s guidelines Installation must be performed by a qualified professional workshop The workshop must have the necessary tools and expertise All maintenance and installation instructions must be followed ⚠️ Work carried out by private individuals is not covered by warranty.

Report the issue to the seller immediately after detecting the defect Stop using the vehicle immediately to avoid further damage Any further steps (return, inspection, shipping method) must be approved by the seller in advance

Warranty does not apply to damage caused by: Negligence or abnormal use (e.g. racing, excessive load, unauthorized towing) Incorrect installation Defects in other vehicle components Use of non-approved oils, fluids, or materials Vehicles modified beyond manufacturer specifications (e.g. engine tuning) Repairs or modifications by unauthorized third parties during the warranty period