Warranty & Complaints Policy – Sahelo.de

1. General Warranty Information

On Sahelo.de, selected partner companies (hereinafter referred to as “sellers”) offer new and used automotive parts.

New products generally include a 12-month warranty, unless otherwise stated in the product description or by the seller.
Used products are inspected and verified as functional but are sold without any warranty, unless explicitly agreed otherwise.

The exact scope, duration, and conditions of any warranty are defined solely by the respective seller and form part of the individual purchase agreement.

2. Warranty for Transmissions, Transfer Cases & Differentials

For certain drivetrain components such as transmissions, transfer cases, and differentials, sellers may offer an extended warranty.

Typical warranty terms (if provided by the seller):

12 or 24 months warranty, or
up to 30,000 km, whichever occurs first

The applicable warranty terms are specified individually for each product and seller and may vary accordingly.

3. Conditions for Warranty Claims

A warranty claim is only valid if all of the following conditions are met:

Installation is carried out professionally and in accordance with the vehicle manufacturer’s instructions
Installation is performed by a qualified professional workshop
The customer ensures the workshop has the necessary skills, tools, and equipment
All installation and maintenance guidelines are strictly followed

Work performed by private individuals does not qualify for warranty coverage.

4. Complaints & Warranty Procedure

Complaints must be reported to the seller immediately after a defect is detected
In the event of a suspected defect, the vehicle must be removed from service immediately to prevent further damage or safety risks
Any further steps (e.g. return shipment, inspection, transport method) must be approved in advance by the seller

Costs for removal, shipping, or reinstallation will only be reimbursed after the complaint has been approved and only if the seller explicitly provides for such reimbursement.

5. Warranty Exclusions

The warranty does not cover defects or damage resulting from:

Negligence or abnormal use
(e.g. racing, excessive load, towing beyond approved limits)
Incorrect installation
Damage caused by other defective vehicle components
Use of non-approved oils, fluids, or materials
Vehicles deviating from the original manufacturer specifications
(e.g. engine tuning or performance modifications without written seller approval)
Repairs, modifications, or alterations carried out by unauthorized third parties during the warranty period

6. Recommendation for Automatic Transmissions

To ensure long service life and optimal shifting performance, it is recommended that:

Automatic transmission fluid be replaced every 50,000 km
For vehicles frequently towing heavy loads, replacement should occur every 30,000 km

Failure to follow these recommendations may affect warranty eligibility, depending on the seller’s warranty terms.

7. Responsibilities

Seller Responsibilities

Define warranty scope and conditions
Review and process complaints and warranty claims
Decide on repair, replacement, or refund according to their warranty policy
Comply with all applicable legal and consumer protection regulations

Sahelo.de Responsibilities

Provide a secure, functional, and user-friendly marketplace platform
Assist, where possible, in resolving disputes between buyers and sellers

Buyer Responsibilities

Follow installation and usage instructions
Use qualified professional workshops
Report defects without delay
Provide all relevant documentation (invoices, workshop reports, certificates, etc.)

8. Final Provisions

Sahelo.de is not the warranty provider and is not a contractual party to the sales agreements. All warranty and complaint claims must be asserted directly against the respective seller.

For platform-related questions, please contact support@sahelo.de.